ASLI Training – Frequently Asked Questions
All event bookings should be made via the event page on the website. All members need to be logged in to the website before trying to buy a ticket. Members should only email training@asli.org.uk if they have issues or queries that need answering, not to reserve places on training events.
If you receive an error message referring to restrictions set by the event organiser, this probably means you are not logged in to the website. Please log in and try and buy your ticket again.
If you are still having issues once you are logged in to the website, please email training@asli.org.uk and we will look into it for you.
Zoom links for each training event are usually made available once booking is complete, and are also sent out on the event reminder emails, two days before each event takes place. If you book a place on a training event at short notice - i.e. after the reminder email has been sent and/or don’t see the link on the event page on the website, please email training@asli.org.uk and office@asli.org.uk to get the Zoom link. This will then be sent once payment for the event has cleared.
All national training events will be subject to a minimum ticket price of £5; higher ticket prices will apply to some training sessions. The £5 tickets are non-refundable, other than in exceptional circumstances. Eligibility for refunds on higher priced tickets will depend on the specific circumstances and whether places are able to be filled by other members. Regional ticket prices are set at the discretion of each region.
Non-payment - of either membership or the event ticketing fee - will result in removal from the training event. Please let training@asli.org.uk know if you have accidentally reserved a place on a training session without paying (this is easily done if you get to the payment page then change your mind). If we find that people have not paid for events, we will email to check if they still want to attend before removing if no response is received.
Anyone arriving more than 15 minutes late to a national training session will not be admitted and will not receive a CPD certificate. Anyone leaving the session and not returning within 15 minutes of the end will also not receive a CPD certificate. Regional training sessions may follow different rules, so please check with your regional reps directly if you are attending a regional event.
CPD certificates are sent out within two weeks of a training event taking place. If you have waited longer than two weeks for your certificate, please contact training@asli.org.uk for all national training events and your regional reps for all regional training events.
Log on to the website and find the event listing, then just click on the button that says “sorry, I can’t make it” or similar.
Training sessions are currently not being recorded, so if you are unable to attend a session then unfortunately, it isn't possible to view this after the event.
Not all events are currently operating waiting lists. For those that are, please select that option when registering interest. For those that aren’t, please email training@asli.org.uk to let us know which session you had wanted to join. We will notify you if a place becomes available.
Interpreters will be booked for all national training sessions being delivered in English. No interpreters will be booked for sessions being delivered in BSL, however if you feel strongly that you would need one (for example if you are a trainee and would struggle to understand the trainer), please contact training@asli.org.uk to discuss further.
Please email training@asli.org.uk and we will add you to our list. We try to rotate our interpreters so we do not use the same people repeatedly. However, some presenters do request certain interpreters.
Please email training@asli.org.uk. We welcome requests, recommendations and suggestions.
The training@asli.org.uk email inbox is only monitored 7 hours per week, so please do email us with any training related queries, but please be aware that we may not be able to respond to urgent requests or emails. If the event you are enquiring about is a regional event, please contact your regional reps directly in the first instance.